The player from Australia had been consistently losing money over the past four days across all games and believed the casino was unfair. We had explained jest to him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate. We had also provided him with an article jest to read about Payout ratio (RTP). The player decided to stop metali playing at the casino and we, therefore, rejected the complaint as per his request. We had also offered him the option owo share his experience with other users on our website.
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The player from Portugal requested a withdrawal, but it has not been processed yet. The complaint państwa rejected because the player did not respond jest to our messages and questions. The complaint has been reopened after we were contacted aby the player. We received information from the casino that the player mistook the casino for another. Later, the complaint was rejected again due to the player’s unresponsiveness. The player from Brazil has requested a withdrawal prior to submitting this complaint.
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